Refund policy

We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund.

To be eligible for a refund, you must contact our customer service  team via email within 7 days after your purchase with valid reason for the return and photograph of the state of the Product. You’ll also need to include the receipt or proof of purchase.

To start a return, you can contact us at nakedoriginz@gmail.com. If your return is accepted our team will process your refund immediately. Items sent back to us without first contacting our customer service team will not be accepted. 

You can always contact us for any return question at nakedoriginz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Mail in returns

Mail in returns for personal skincare products are not accepted due to sanitary precautions. Please get in touch if you have questions or concerns about your specific item so our customer care team can  best assist you.

Unfortunately, we cannot accept returns on blow out sale items or gift cards.

Exchanges

Since we do not accept mail in returns for personal skincare products for sanitary reasons, we unfortunately cannot process exchanges at this time. The best way to ensure you get what you want is to double check items in your cart before check out. 

Refunds
We will notify you once we’ve reviewed your email for refund request email and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.